Course Content

  • 1

    Course Introduction-Welcome

  • 2

    Chapter 1 : The Current Automotive Market & Consumers

    • Lesson 1 : Customer Journey & Path to Purchase

    • Quizz # 1

    • Lesson 2 : Becoming Client-Centric...Get to Know your Customers

    • Quizz # 2

    • Lesson 3 : Foundation for Improving The Customer Experience

    • Quizz # 3

  • 3

    Chapter 2 : Sales Communication in Automotive - Skills Evolution

    • Lesson 4 : Sales Communication - Skills Evolution

    • Quizz # 4

  • 4

    Chapter 3 : Key Engagement Elements in Effective Lead Reply

    • Lesson 5 : Foundation for Proper Lead Response

    • Lesson 6 : The 5 Key Elements of Email and Video Reply

    • Quizz # 5

    • Lesson 7 : Response Strategy Examples : Trade, Low Offer, Vehicle Sold

    • Lesson 8 : Outbound Phone Call Appointment Set

  • 5

    Chapter 4 : Effective Timing for Follow-Ups & How to Re-Engage with Purpose

    • Lesson 9 : Follow-Up Frequency Timing and Content-Reduced

  • 6

    Chapter 5 : Building Trust & Transparency through Video Engagement

    • Lesson 10 : How Video is Shaping the Journey - Video Walk Around Foundation

    • Lesson 11 : Building your Video Library

  • 7

    Chapter 6 : Sales Activity through Digital Contact : Grow your Book of Business

    • Lesson 12 : Grow your Book of Business

Reviews & Testimonials

Best Sales Training I have ever had

Sean Andrews

I’ve been in the automotive business for 8 years and Carla’s course was by far, the most educational, fun, and made the most sense out of any sales training I’ve had so far in my career. I loved her approach as it felt in line with my own philosophy in dealing with customers and she gave me a lot of tools to help increase my closing ratio and retention of customers. I look forward to working with her in the future! testimonials about you, your course, or your content. Don’t be afraid to reach out to your network to get some glowing words about the work you’ve done. Most potential students will look to the opinions of others when making purchase decisions online.

Amazing Content...My Results Speak for Themselves!

Kas Ghadban

Carla offers a very informative experience. I've been to many training sessions provided in the automotive industry but nothing as well put together as her training sessions! I've learned so much from her and the results speak for themselves, great job Carla and we look forward to more training in the very near future!!!! All the best!!

Results from Day One!

Andrew MacLaren

As an individual that has spent the majority of working life in customer service based industries I have been included in many training seminars. Far and away UpInMotion featuring the very talented and passionate Carla has been the most informative and engaging training session that I have ever had the pleasure of learning new skills under. The training practices and their immediate application for my sales career has given me realtime results from day one. Thank you Carla for your passion and knowledgeable insights!

Significant Increase in Lead Sales Conversion

Dale Boch

Carla offered a lot of great information and introduced my class to new ways of approaching internet leads. Carla kept the class engaged and I found it to be very informative. Since the class with Carla, I have had a significant increase in internet lead responses and have already seen the results in increased vehicle sales just a few days after completing the course. I highly recommended training with UpinMotion for anybody in the automotive sales industry.

Best and Most Current Automotive Sales Training

Angus Furlong

I have been in the business for more than 25 years at all levels. This was one of the most engaging training sessions I have participated in. I have never seen a 2 day session, actually run a little long with not a soul trying to get out early. Very good information,that’s actually in step with our ever changing marketplace. Thanks Carla.

Game Changer & Sustainable Results

Sophie Raymond

Training is efficient and tailored to the ever changing market! With the tools and tips from UpIn Motion... the results are immediate ! Carla is amazing and keeps the classes captivating 😀

Most Impactful Training to Elevate People & Results

MaryAnne Yetman

Incredibly talented and motivating educator. Your wealth of knowledge matched with your passion to help others elevate in this industry is very impressive. It was a pleasure participating in your class!

Meet your Instructor

Sales Process & Communication Instructor

Carla Ksonzek

My sales and leadership experience in the Automotive Industry spans over 25 years with time spent in BC, Manitoba, Ontario, Quebec and the Maritimes. Process mapping, Training front lines, Keeping Auto departments on tasks for both Sales and Fixed, and optimizing Digital Marketing, Fixed Operations & key BDC & Sales staff for over 1500 Dealers. In January 2015 I co-founded Up InMotion Inc. Our highly successful target specific training programs bring process implementation to a new level of simple, enabling Sales & Service Advisors to evolve seamlessly into the digital age of client management. After 6 years..250 Dealers in Canada, 3000 Sales, Service & BDC professionals trained and coached..I look forward to moving your teams to the next level of performance Contact me today for more information : Available in English & French